What is your return or exchange policy?Updated 7 days ago

Exchanges are free, and returns are simple.

Start My Return or Exchange

Your options

1. Exchange for a different colour and/or size of the same style. Exchanges are free.
2. Return for a refund to your original payment method.

Return shipping

Return shipping is free. We provide a prepaid label when you start your exchange or return. Please use the label supplied and drop your parcel off at your nearest carrier location.

Restocking fee

Refunds are subject to a £5 restocking fee, deducted from your refund. There is no fee for exchanges.

Eligibility

Please start your exchange or return within 30 days of your order date. Items must be new, unused and in their original packaging with tags attached.

What happens next

Once your return arrives at our warehouse, we will process it within 3–5 business days and send you a confirmation email. Refunds may then take a further 2–3 business days to appear in your original payment method.

Orders over £700

For orders over £700, please email [email protected] and our Aloha Experience Team will process your return for you.