All orders placed thru OluKai.co.uk and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a locati

<p>All orders placed thru <a href="https://olukai.co.uk/">OluKai.co.uk</a> and approved retailers are covered under warranty. Please reference your order number &amp; receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.</p>

What do I do if my sandals or shoes are damaged or defective?

If your sandals or shoes are covered under warranty, please send us a message along with all of the details below. We can only process your warranty claim once all items are received.

<p>If your sandals or shoes are covered under warranty, please send us a message along with all of the details below.</p>
<ol>
<li>Order number if ordered from our website</li>
<li>Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example:<ul>
<li>VC 01/20</li>
<li>10443-PVPV</li>
<li>LAE&#x2018;AHI</li>
<li>US M10.5 EUR 43.5</li>
</ul>
</li>
<li>Style name, color, and size</li>
<li>Photo of the defect</li>
<li>Approximate date of purchase (month and year)</li>
<li>Shipping address</li>
<li>Phone number</li>
</ol>
<p>We can only process your warranty claim once all items are received.</p>

How do I submit a warranty claim?

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

<p>OluKai footwear is guaranteed against manufacturer&#x2019;s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai&#x2019;s discretion.</p>
<h6 id="the-following-defects-are-covered-by-the-olukai-guarantee">The following defects are covered by the OluKai Guarantee:</h6>
<ol>
<li>Straps pulling out where soles are not excessively worn</li>
<li>Delaminating of sole layers</li>
<li>Frayed or loose stitching on uppers, footbeds or logos</li>
</ol>
<h6 id="whats-not-covered">What&apos;s not covered:</h6>
<ol>
<li>Deterioration from water abuse</li>
<li>Outsole wearing out or worn through</li>
<li>Skateboard or bicycle abuse</li>
<li>Cuts, scratches, burns etc.</li>
<li>Shrinkage from overexposure to extreme heat</li>
<li>Anything not listed will be solely determined by OluKai</li>
</ol>

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OluKai UK

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